Privacy Policy – Arkanne

Privacy Policy

Last updated: [Date]

1. Introduction

At Arkanne, we attach great importance to the protection of your personal data. This privacy policy describes how we collect, use, and protect your information when you visit our website https://arkanne.com.

2. Types of Data Collected

  • Identification data: last name, first name, email address, telephone number.
  • Payment data: information relating to bank cards and payment methods used.
  • Delivery data: delivery address.
  • Browsing data: IP address, browser type, pages visited, time spent on the site.

3. Purposes of Processing

We use your personal data for the following purposes:

  • Processing your orders and managing your customer account.
  • Communicating with you regarding your orders and our services.
  • Improving our website and our offers.
  • Sending newsletters and promotional offers (with your consent).

4. Legal Basis for Processing

The collection and processing of your personal data are based on the following legal grounds:

  • Performance of a contract (for order processing).
  • Consent (for marketing communications).
  • Legitimate interests (for improving our services).

5. Data Retention Period

We retain your personal data for the period necessary to fulfill the purposes for which it was collected, and in accordance with legal obligations, including:

  • Order data: 5 years after the last order.
  • Account data: as long as the account is active.
  • Marketing data: 3 years after the last contact.

6. User Rights

In accordance with the GDPR, you have the following rights:

  • Right of access: You can request a copy of your personal data.
  • Right to rectification: You can request the correction of inaccurate data.
  • Right to erasure: You can request the deletion of your data.
  • Right to restriction of processing: You can request to restrict the processing of your data.
  • Right to data portability: You can request to receive your data in a structured format.
  • Right to object: You can object to the use of your data for marketing purposes.

To exercise these rights, please contact us at the following email address: info@arkanne.com.

7. Data Recipients

The data collected is intended for the exclusive use of Arkanne. We may also share your data with:

  • Our payment partners (Stripe, Klarna) for payment processing.
  • Our logistics partners for order delivery.

8. Transfers outside the European Union

We do not transfer your personal data outside the European Union, unless this is necessary for processing your orders and in compliance with applicable regulations.

9. Cookies

Our site uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

For more information, please see our cookie policy.

10. Security Measures

We implement appropriate security measures to protect your personal data against loss, unauthorized access, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee its absolute security.

11. Data Controller Contact Details

The data controller is:

Arkanne
15, Impasse des Epinguy
74100 Vétraz-Monthoux, France
Email: info@arkanne.com
Phone: +33 4 80 95 98 35

12. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. In the event of any changes, we will notify you by email or via a notice on our website. We encourage you to check this page regularly to stay informed about our privacy practices.