Terms and Conditions of Sale

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1. Introduction

These General Terms and Conditions of Sale (GTC) govern sales made on the website arkanne.com by the company Arkanne, registered under SIREN number 838 041 341 00028, whose registered office is located at 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France.

2. Ordering Procedure

To place an order, the customer must select the desired products and add them to their shopping cart. Once the selection is complete, the customer must follow the order process by providing the necessary information. The order will be confirmed after payment validation.

3. Payment

Payments can be made by credit card, via Stripe or Klarna. All transactions are secure.

Payment must be made in full before the products are shipped.

4. Delivery

We offer free delivery to all countries. Delivery times are estimated between 5 and 15 days. Products are shipped to the address provided during the ordering process.

5. Right of Withdrawal

In accordance with current legislation, the customer has 14 days from receipt of their product to exercise their right of withdrawal. To do so, the customer must notify their decision in writing (email or letter). Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

6. Warranties

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects.

In case of a defect, the customer may request an exchange or a refund.

7. Liability

Arkanne shall not be liable for any indirect damages resulting from the use of the products sold. In any event, liability is limited to the amount of the order.

8. Customer Service

For any questions or complaints, customer service can be reached by email at info@arkanne.com or by phone at +33 4 80 95 98 35.

9. Applicable Law

These Terms and Conditions are governed by French law. In case of dispute, the French courts shall have jurisdiction.

10. Dispute Resolution

In the event of a dispute, the customer is encouraged to contact customer service to find an amicable solution. If no agreement can be reached, the customer has the option of resorting to mediation.

These General Terms and Conditions of Sale may be modified at any time. The applicable terms are those in effect at the time of the order.