Shipping, Returns, and Refunds Policy
1. Shipping
At Arkanne, we are committed to delivering your orders as quickly as possible. Delivery times are between 5 and 15 business days for all countries.
Shipping is free on all orders.
We use trusted partners to ensure the delivery of your products. Once your order has shipped, you will receive a confirmation email with tracking information.
2. Returns
Eligibility Requirements
You can return your items within 45 days of the date of receipt.
To be eligible for a return, the following conditions must be met:
The product must be unused.
The product must be in its original packaging.
The return request must be made via our contact form.
Return Shipping Costs
Returns are free under the conditions mentioned above. If these conditions are not met, return shipping fees may apply.
Return Procedure
To initiate a return, please follow these steps:
- Fill out our contact form to submit your return request.
- We will send you an email with return instructions.
- Return the product to the address provided in the email.
3. Refunds
Refund Conditions
Refunds are only possible in the following cases:
- Damaged or broken product.
- Order error (incorrect product received).
To be eligible for a refund, you must provide proof (photos or videos) within 7 days of receiving the product.
Refund Methods
Refunds will be issued via the same payment method used for the original order. Please note that refund processing can take up to 14 business days after receipt and validation of your request.
Contact
For any questions regarding our delivery, return, and refund policy, please feel free to contact us at info@arkanne.com or by phone at 04 80 95 98 35.